Customer intelligence + relationships + action
Stop losing customers without knowing why.
Unhappy customers don’t always complain. Often, they simply don’t come back.
The owner isn’t in every conversation. Reviews, praise, suggestions and complaints end up scattered — and repeated problems can go unnoticed. By the time the business notices, the relationship may already be weakened.
You don’t see everything
What happens on the floor doesn’t always reach the people who decide.
Feedback is scattered
Conversations, reviews and comments live in disconnected places.
Problems repeat
Without seeing the pattern, the same failure happens again.
Replying is not resolving
A polite reply doesn’t guarantee that anything changed for the customer.
The impact of unresolved problems
What you don’t see costs you more
of unhappy customers simply leave without complaining.
Widely cited estimate attributed to TARP studies (US)
more profit from just a 5% increase in customer retention.
Frederick Reichheld, Bain & Company
winning a new customer can cost 5 to 25 times more than keeping an existing one.
Harvard Business Review, 2014
“How much does it cost to lose a customer who could come back many times a year?”
The solution
Your customer relationship hub
Pick a solution to see how it works in the app.
The solution that connects customers directly to the owner
Private feedback channel straight to the owner
Receive praise, suggestions, questions and complaints in a private channel, without exposing a personal phone number and before the problem becomes a public review.
How it works
- 1The customer finds the business in the app and opens a private chat.
- 2They send praise, a suggestion, a question or a complaint by text, audio or photo.
- 3The owner or person in charge gets it instantly, with type and priority identified, and can tag a team member.
- 4The chat is answered, forwarded when needed and closed, with the history recorded.
Why it matters
Most unhappy customers don’t complain — they just disappear. An easy private channel gives you the chance to listen and fix things before they become a public review or a lost customer.
All in one place
Why use several tools to take care of the same customer?
WhatsApp, coupons, satisfaction surveys, Google reviews and social media. Today your team has to manage each one separately. Talk with Owner brings relationship, intelligence and actions together in a single platform.
Today
Several tools and manual analysis
- Google / Instagram
- Coupons
- NPS
Collects, organizes, compares and interprets data by hand or with extra tools.
With Talk with Owner
Integrated information and AI
Consolidates connected channels, spots patterns and generates insights.
Prioritizes problems, tracks actions and evaluates results.
Less time consolidating data. More time making decisions.
Comparison
| Activity | With separate tools | Talk with OwnerAll in one platform |
|---|---|---|
| Customer relationship | ||
| Customer conversations | Private channel | |
| Coupons and perks | Coupon tool | Integrated management |
| Sharing offers and news | Mass SMS or email blasts | In-app push notifications with text, image or audio |
| NPS surveys | Dedicated platform | Built-in NPS |
| Understanding the reason behind a score | Just the score, no context | AI asks follow-up questions after NPS |
| Generating referrals | Separate referral program | Customers refer friends and earn coupons |
| Google reviews | Manual checking and replies | AI-assisted replies |
| Instagram and other channels | Checking each platform | Integrations as available |
| Management and intelligence | ||
| Consolidating information | Manager gathers data from each channel | Integrated data in one place |
| Analyzing complaints | Manager reads and classifies | AI identifies topics and urgency |
| Spotting recurring problems | Manual report analysis | AI identifies patterns |
| Preparing management reports | Spreadsheets, slides or external AI | Centralized reports |
| Defining corrective actions | Manager interprets and decides | AI recommends actions; manager decides |
| Tracking improvements | Separate controls and meetings | Action tracking |
| Recognizing the team | Spreadsheets or no tracking | Employee ranking based on reviews |
| Connecting to your systems | Custom integrations | Ready-to-use API and MCP |
Talk with Owner
Listen. Understand. Resolve. Reconnect.
One platform to gather customer signals, find opportunities with AI, organize actions and strengthen relationships.
Per location, on the Premium plan.
Less than $1 a day to listen, respond and strengthen your relationship with customers.
Free to reply to up to 2 conversations a month.
Revenue Growth Simulator
How much more could you earn if more customers came back, referred your business and used your offers?
Pick your segment, enter your revenue and see a hypothetical scenario.
Potential additional revenue / month
- $350Recovered customers≈ 15 purchases × $24
- $250New customers from referrals≈ 10 purchases × $24
- $400Extra sales with coupons≈ 17 purchases × $24
Hypothetical, illustrative simulation. Not a promise or a proven result.
See the assumptions
- Scenarios apply hypothetical growth to revenue: Conservative +2%, Moderate +5% and Optimistic +8%.
- The additional amount is split into 35% recovered customers, 25% new customers from referrals and 40% extra sales with coupons.
- The suggested average ticket is an estimate per segment and can be edited. The number of purchases is each part divided by the average ticket.
- The percentages do not come from studies or customer results; they only illustrate the potential. Real results depend on the segment, the operation and how the platform is used.
See the path from listening to acting.
Scenario: a regular customer complains about a 45-minute wait. Follow the message from routing to reply to the recorded solution.
- 01
Listen
The message arrives through the private channel.
- 02
Understand
AI flags urgency and topic: waiting time.
- 03
Act
The manager gets the context and replies personally.
- 04
Reconnect
If the customer accepts, the business offers a treat.
- 05
Learn
The follow-up records what happened next.
Start simple. Grow with a complete platform.
Choose the option that fits your business today. For chains, we offer volume pricing and centralized management.
Free
To start listening to your customers.
- Unlimited incoming conversations
- Reply to up to 2 conversations a month
- Business QR code
- Basic analytics
- 1 notification a month (text only)
Premium
To listen, resolve and bring your customers back.
Less than $1 a day to listen, respond and strengthen your relationship with customers.
- Unlimited replies
- AI: topics, urgency and summaries
- Coupons and treats
- Notifications as text, image or audio
- Team ranking
- NPS and Google reviews
- Reports
Frequently asked questions
The next customer you can win back may already have something to say.
Discover a closer, smarter way to listen to your customers and improve the experience at every location.
Listen better. Resolve faster. Bring your customers back.