For chains and franchises

    See what happens at every location. Improve the experience across the whole chain.

    Centralize the voice of the customer, follow satisfaction and recurring issues, delegate actions to managers and identify good practices to replicate between locations.

    Illustrative demo

    One view for chains of any size.

    Visibility by location

    Queues, topics, urgencies and conversations for each location, respecting permissions.

    Recurring patterns

    Compare locations, regions, times and categories when there is enough data.

    Responsible management

    Owner, administrator and manager roles, with access audit.

    Team recognition

    Praise and mentions in context — not an isolated ranking as a performance measure.

    Consistent recovery

    Shared guidelines for replies, routing, treats and follow-up.

    Integration and data

    API, MCP and BI to bring the voice of the customer into the chain’s systems.

    Revenue Growth Simulator

    How much more could your chain earn if more customers came back, referred your locations and used your offers?

    Enter the number of locations and the average revenue of each one to see a hypothetical scenario for the whole chain.

    Growth potential

    Potential additional revenue / month

    + $5,000
    +5% hypothetical growth

    ≈ $1,000 per location / month

    • Recovered customers
      ≈ 73 purchases × $24
      $1,750
    • New customers from referrals
      ≈ 52 purchases × $24
      $1,250
    • Extra sales with coupons
      ≈ 83 purchases × $24
      $2,000
    Current chain revenue$100,000
    Projected chain revenue$105,000

    Hypothetical, illustrative simulation. Not a promise or a proven result.

    See the assumptions
    • Scenarios apply hypothetical growth to revenue: Conservative +2%, Moderate +5% and Optimistic +8%.
    • The additional amount is split into 35% recovered customers, 25% new customers from referrals and 40% extra sales with coupons.
    • The suggested average ticket is an estimate per segment and can be edited. The number of purchases is each part divided by the average ticket.
    • For chains, the average revenue per location is multiplied by the number of locations.
    • The percentages do not come from studies or customer results; they only illustrate the potential. Real results depend on the segment, the operation and how the platform is used.

    NPS by location, in context.

    Follow satisfaction at each location and across the chain. Every comparison accounts for feedback volume, sample size, region, size, seasonality and location type.

    Reputation and teams, location by location.

    Google reviews, recurring topics and team recognition in one consolidated view, with access defined by role.

    Start with a controlled pilot.

    Begin with a group of locations, set a baseline and expand with evidence.

    1. 1Pick 5 to 20 locations
    2. 2Assign owners
    3. 3Set the baseline
    4. 4Follow for 30 to 60 days
    5. 5Assess data quality and adoption
    6. 6Decide on expansion

    The timeframe is a suggested experiment, not a promised result.

    Pricing

    Chains

    Monthly price per location, with an annual contract and centralized management.

    LocationsPer location/monthTerms
    1–9$30Centralized annual contract
    10–49$24Centralized annual contract
    50–99$20Centralized annual contract
    100–499$16Centralized annual contract
    500+$10Centralized annual contract

    See every location. Understand the whole chain.

    Create your account, add your locations and start listening to customers across the whole chain.

    app.talkwithowner.com